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Stake Troubleshooting Guide

This guide addresses common issues encountered when staking ASTR tokens on Soneium using platforms like Neemo Finance and Astake.

1. Why don't I see my nsASTR or wstASTR tokens after staking?​

Issue: After staking ASTR, the corresponding liquid staking tokens (nsASTR or wstASTR) are not visible in your wallet.

Solution:

  • Add Token Manually: Ensure you've added the token to your wallet using the correct contract address.
    • For nsASTR, refer to Neemo Finance's documentation.
    • For wstASTR, refer to Astake's documentation.
  • Network Selection: Confirm that your wallet is connected to the Soneium network.
  • Wallet Compatibility: Use wallets that support custom tokens and networks, such as MetaMask or Zerion.

2. My staking transaction is pending or failed. What should I do?​

Issue: Staking transactions remain pending or have failed.

Possible Causes & Solutions:

  • Insufficient Gas Fees: Ensure you have enough ETH in your wallet to cover gas fees.
  • Network Congestion: High network traffic can delay transactions. Wait and try again later.
  • Token Approval Missing: Before staking, you must approve the token for transfer. Check if you've granted the necessary permissions.

3. I can't unstake my tokens. Why?​

Issue: Unable to unstake nsASTR or wstASTR tokens.

Possible Causes & Solutions:

  • Lock-up Period: Some staking platforms have a lock-up period. Check the specific terms on Neemo Finance or Astake.
  • Unstaking Process: Ensure you're following the correct unstaking procedure as outlined in the platform's documentation.
  • Platform-Specific Issues: Refer to the platform's support channels for assistance.

4. How do I verify the status of my staking transaction?​

Solution:

  • Soneium Block Explorer: Use the Soneium Block Explorer to check transaction statuses.
  • Wallet Transaction History: Most wallets provide a transaction history where you can see pending, successful, or failed transactions.
  • Platform Interface: If you used a staking platform, their interface might offer transaction tracking features.

5. My wallet doesn't support custom networks. What should I do?​

Issue: Your current wallet doesn't allow adding custom networks, preventing interaction with Soneium.

Solution:

  • Import Wallet into a Compatible One: Transfer your wallet credentials (seed phrase or private key) into a wallet that supports custom networks, such as MetaMask or Zerion.

6. I sent tokens to the wrong address. Can I recover them?​

Issue: Tokens were sent to an incorrect or unintended address.

Explanation:

  • Irreversible Transactions: Blockchain transactions are immutable. Once confirmed, they cannot be reversed.
  • Contact Recipient: If you know the owner of the address, you can request them to return the tokens.
  • Preventive Measures: Always double-check addresses before confirming transactions to avoid such issues.

7. Where can I get further assistance or report issues?​

Resources: