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Portal Troubleshooting Guide

This section will guide you to troubleshoot and solve most issues when connecting to the portal.

Can't Connect Wallet To The Portal​

Allow Polkadot.js to access the portal

  1. Go to Polkadot.js browser extension.
  2. Click on the "gear" icon.
  3. Click on "manage website access".
  4. Make sure portal.astar.network is allowed.

Allow Polkadot.js to be used on Astar/Shiden

  1. Go to Polkadot.js browser extension.
  2. Click on the 3 dots.
  3. On the dropdown menu, select "Allow use on any chain".

Getting Errors Or Unable To Execute Certain Functions​

Some of you may be unable to execute certain funtions e.g. claim staking rewards. Please try these steps.

  1. Update metadata (if required).
  2. Clear cache, restart browser and connect wallet to the portal again.
  3. On the top right corner, switch to a different endpoint.
  4. Brave browser is known to give errors. Use Chrome or Firefox instead.

If none of the above is helpful, please contact any of the team members or ambassadors on Discord.