Portal Troubleshooting Guide

This section will guide you to troubleshoot and solve most issues when connecting to the portal.

Can't Connect Wallet To The Portal

Allow Polkadot.js to access the portal

1. Go to Polkadot.js browser extension.
2. Click on the Gear icon.
3. Click on Manage Website Access.
4. Make sure https://portal.astar.network is allowed.

Allow Polkadot.js to be used on Astar/Shiden

1. Go to Polkadot.js browser extension.
2. Click on the 3 dots.
3. On the dropdown menu, select Allow use on any chain.
4. If you have other extensions installed, please revoke access of those extensions.

Getting Errors Or Unable To Execute Certain Functions

Some of you may be unable to execute certain funtions. Please try these steps.

1. Update metadata (if required).
2. Clear cache, restart browser and connect wallet to the portal again.
3. On the top right corner, switch to a different endpoint.
4. Brave browser is known to give errors. Use Chrome or Firefox instead.
5. Use VPN.

Unable To Claim Staking Rewards

1. If you can't claim the staking rewards on the portal. Visit HERE.
2. If the transferrable balance in the wallet is too low, you might not be able to claim the staking rewards. Top up your wallet or turn off auto-restake and then claim the rewards. Turning off auto-restake reduces the amount of transactions therefore reducing the amount of gas needed.

If none of the above is helpful, please contact any of the team members or ambassadors on Discord.